Exploring Accessibility in Technology
This week, I explored the topic of accessibility, and how it is applied in library settings. Accessibility means that a person with a disability is given the same opportunity to gain knowledge, engage in the same environment, and enjoy the same services as a person without a disability, with similar ease of use.
When it comes to the library, I firmly believe that every patron in the library should be given the same quality of service. It is up to the librarian to tailor the reference process to the patron's needs. In some cases, that means we have to provide accessibility tools to assist patrons in their search for books and resources.
Accessibility Tools
When older patrons come into my library, they often seek help using their Kindles, iPads, or E-Readers. Sometimes, it takes a while to walk them through it, instruct them how to download the Libby app, and connect their library cards. That being said, it is always rewarding because they are always so grateful for the help.
A common theme I have noticed is that they have a hard time seeing their screens. When some seniors check out print materials, they like to check the large print books because it is easier for them to read. However, many are not aware of features on their devices that can aid them as well. Therefore, I chose to make a poster (as seen below) on the accessibility features on iPads for users with low vision. I selected the iPad due to its popularity at my library, and because there are numerous options for one to explore.
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| Image Source: Author Source for Icons and Information: Apple |
My Strengths and Weaknesses
Something that I am very aware about is creating physically accessible spaces in the library. In a previous library course, the professor shared a video about inclusion in the library. The video stressed the importance of creating spaces in which people can navigate independently, regardless of physical ability. This could be done through physical changes (i.e. open entryways, books at lower levels), creating guides, or by providing more options in services. It really made me examine my own library and seek to make changes there. Additionally, there are a lot of people who have disabilities that are not visible; therefore, it is important to treat everyone with respect and without judgement. It is also important to respect people's privacy!
That being said, when it comes to using accessibility tools in technology, I feel like I have a lot to learn. As I listed all the iPad's accessibility features for vision on my poster, I realized I wasn't aware of a lot of them. I have used diction and text size before, but that's as far as my knowledge went. My job is to provide reference; therefore it is important for me to be aware of more accessibility tools. Additionally, there are a lot of simple changes that I can do in my programming that can make a difference. For example, I could include Closed Captioning when I used videos for my presentations, or print outs of my PowerPoint screens. These small changes could make a big impact.
Reflection
At the Chicago Public Library, we have the Assistive Resources and Talking Book Center (ARTBC), which provides access to books, technology, and resources for those with disabilities. I only recently became aware of the Center's existence, even though I have worked for Chicago Public Library for over five years. This week, I saw the true importance of ARTBC, and and am amazed by the plethora of resources they provide. It's a great resource for me to have when I have questions or to direct patrons towards.

Hi Mary, I completely agree with you. I find that all of the technology accessibility options available now are very overwhelming. However, I think we need to give ourselves time and just learn about one or two features at a time. I think it is so cool that you have examined your library's physical space to make sure that is accessible for all patrons! I think that is something I can do in the school library where I work. It would be a fascinating project!
ReplyDeleteHi Mary, I really like that you mentioned patrons that bring in their own technology and might need help with accessibility. I can recall a time or two where an older patron came to me complaining that they weren't able to read our computer screens as the text is too small. Helping to provide these solutions as opportunities arise is a great way to improve future interactions with repeat patrons.
ReplyDeleteHi Mary! Like you, I wasn't aware of all of the accessibility tools on the iPads until I specifically went exploring for this assignment and was pleasantly surprised at the options. Your poster very clearly and succinctly presents some of these offerings. Your mention of disabilities that aren't necessarily visible really makes me think that it is important to have options available for as many people as possible with the expectation that they are being utilized more than we may realize.
ReplyDeleteIt is great to see you solve a problem for some of your stakeholders!
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